PARLOA PREMIER PARTNER

Productive AI Voice Agents. From the first use case to measurable results.

As the world's only Parloa exclusive partner, KINOVA guides enterprise teams in deploying AI Voice Agents in customer service.

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Implementation experts
100% Parloa focus
End-to-end partnership

Trusted in regulated and complex environments

Services

From vision to high-performance AI Voice Agent.

With a clear focus on Parloa, we bring your AI Voice Agents into productive hotline operations quickly, securely, and effectively. We guide your service team through the entire process – from a sound business case to technical integration and continuous optimization during live operations.

As a certified Parloa reseller, we offer you the entire Parloa product world – at the same conditions as directly through Parloa.
- No additional costsYou receive Parloa licenses without markup and on identical terms.
- The full Parloa product portfolioFrom voice agents to chat agents to multimodal solutions.
- One partner for technology and implementationYou get licenses, implementation and ongoing support from a single source.
Together we identify and prioritize the right use cases for AI Voice Agents. We develop the implementation concept, estimate effort and complexity, and evaluate where the deployment truly pays off economically.
- Use case discovery & prioritization
- Implementation concept & effort estimation
- Business case & ROI assessment
Our experienced Parloa experts set up your AI Voice Agent, configure persona and skills, and integrate it seamlessly into your existing system landscape.
- Building and prompting of persona and skills
- Integration of phone system and CCaaS solution
- Connection of relevant systems such as CRM and backend
- Data-driven quality assurance through simulations and evaluations
After go-live, we ensure your AI Voice Agents run stably and keep improving. We analyze real customer conversations, resolve issues, and optimize data-driven along defined KPIs.
- Monitoring & issue resolution
- Data-driven optimization of real customer conversations
- Continuous quality improvement along defined KPIs
- Ongoing support & optimization on a retainer model
We enable your team to further develop and optimize AI Voice Agents independently. We transfer practical Parloa know-how and, if needed, support the build-up of the right internal or external resources.
- On-site or digital training
- Joint build sessions
- Knowledge transfer for operations and evolution
- Support building internal or external Parloa expertise

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Parloa licensing

As a certified Parloa reseller, we offer you the entire Parloa product world – at the same conditions as directly through Parloa.

No additional costsYou receive Parloa licenses without markup and on identical terms.
The full Parloa product portfolioFrom voice agents to chat agents to multimodal solutions.
One partner for technology and implementationYou get licenses, implementation and ongoing support from a single source.

See all services

Impact

What our engagements produce.

Measurable results from real customer projects. From fast go-lives to high customer satisfaction to significantly lower service costs.

In just

6weeksto go-live

We bring first AI Voice Agents into live operations together with our customers within a few weeks.

Over

80%caller satisfaction

High CSAT scores show that automation and a great customer experience are not mutually exclusive.

Up to

65%lower cost per call minute

AI Voice Agents significantly reduce costs, especially for recurring and scalable requests.

KINOVA auf der Bühne: Vortrag „From Vision to AI Reality“ vor Publikum

Reference project

Passenger service around the clock - at Berlin Brandenburg Airport.

At Berlin Brandenburg Airport, a KINOVA-implemented AI Voice Agent answers passenger enquiries around the clock - reliably, multilingually and without wait times.

24/7

Availability

Multilingual

DE · EN · PL · ES

100 %

of call volume automated

See reference project More references

PROJECT WORKFLOW