Enterprise ready
Leading enterprises already run Parloa in production.
About KINOVA
Together for the AI-powered revolution in customer service.
We shape the customer service of tomorrow – with AI, clear systematic approach and consistent implementation. This creates solutions that increase service quality, relieve people and create measurable added value.
Out of conviction
Founded for Parloa
We have made it our mission to guide our customers through innovative solutions. Together with you we identify opportunities and implement AI applications that delight your customers. With an absolute focus on the Parloa platform we can offer comprehensive expertise in this field. KINOVA is the first and so far only service provider focused 100 % on the Parloa platform.
- 100 %
- Focus on the Parloa platform
- The first
- Service provider with a pure Parloa focus
Platform & implementation partner
Why the focus on Parloa?
We reviewed the different solutions on the market, tested them and went deep into the topic together with TH Wildau. The result was clear: for us, Parloa is the clear market leader.
State-of-the-art conversational AI platform
Low-code frontend and agent prompting for fast, controlled iteration.
SaaS made in Germany
All relevant certifications for use in highly regulated industries and security-sensitive organisations.
How we understand collaboration.
Five principles that shape our work, our decisions and our collaboration.
/01
Effectiveness
We create measurable value instead of beautiful concepts. Pragmatic in implementation, with responsibility for the outcome.
/02
Innovative courage
We challenge the status quo and break new ground. With courage, ambition and the energy to actually implement innovation.
/03
Human-centeredness
Technology only creates value when it works for people. That is why we develop understandably, customer-centrically and with a view to sustainable acceptance.
/04
Excellence
High quality standards are our aspiration. Competence, professionalism and continuous improvement are our path to achieving them.
/05
Reliability
We say what we do — and do what we say. Reliability and responsibility create the basis for a true partnership.
Certifications & awards
Certified, awarded, proven in production.
Our entire team is certified on the Parloa platform — complemented by partner status, community presence and awards from real client projects.
Parloa Premier Partner
Highest tier in the Parloa Partner Program.
AI Agent Builder — Foundational
Official Parloa certification across the whole team.
Award winner
FTE Innovate Awards — Most Innovative
Awarded together with Berlin Brandenburg Airport (BER) for deploying AI agents in passenger service.
News
What we're moving right now.
Update01 Jun 2026
KINOVA deepens its specialization as a Parloa implementation partner.
Why we deliberately focus on Parloa — and what that means for our enterprise clients.
Read more (coming soon)
Case15 May 2026
BER voice agent in 24/7 operation — lessons learned.
A behind-the-scenes look at the passenger voice agent at Berlin Brandenburg Airport.
Read more (coming soon)
Event22 Apr 2026
KINOVA at CX Summit 2026 — production AI agents in focus.
A recap of our contribution to the debate on AI agents in enterprise customer service.
Read more (coming soon)
Impact
Results that speak for themselves.
Discover how KINOVA transforms real customer service processes with conversational and agentic AI — from the first idea to production operations.
View our success stories
Team
Want to help shape the future of communication?
We're growing and looking for experienced people who want to take responsibility for production AI agents.
Explore careers at KINOVA