KINOVA at WAVE 2026: Parloa Premier Partner and Gold Sponsor

On 7 and 8 October 2026, the European AI and customer experience industry will gather for WAVE in Berlin. KINOVA is on site as one of the few Parloa Premier Partners, as a Gold Sponsor and with its own booth.

We look forward to speaking with Parloa, leading companies and industry experts about the future of AI-based customer service.

When: 7 and 8 October 2026

Where: Wilhelm Studios, Berlin

Where AI and CX leaders define what's next

WAVE is one of Europe's most important conferences for agentic AI and customer experience. More than 700 AI and CX decision-makers gather in Berlin to exchange ideas on current developments, successful use cases and new possibilities for customer service.

In keynotes, workshops and practical talks, companies including Allianz, Auto1 and ING show how they are already using agentic AI today and what experience they have gained during implementation.

Attendees can expect:

• Concrete insights into successful agentic AI applications
• Keynotes and workshops on current developments in AI and customer experience
• Practical examples from leading European companies
• New perspectives on automating customer service
• Exchange with AI and CX leaders from across Europe
• Space to discuss individual challenges and use cases

The full programme is available in the WAVE agenda.

KINOVA as a Parloa Premier Partner

As a Parloa Premier Partner, KINOVA supports companies in introducing and advancing conversational and agentic AI in customer service - from strategic consulting and technical implementation through to ongoing operations and continuous optimization.

Our role as Gold Sponsor of WAVE 2026 underscores the close collaboration with Parloa and our shared ambition to not only conceptualise AI solutions but bring them successfully into practice.

At our booth we show how AI solutions integrate into existing service processes and system landscapes. The focus is on concrete value: better customer experiences, more efficient processes, tangible relief for service teams and a scalable, high-quality customer service.

Meet us at WAVE

Visit us at our booth and talk to the KINOVA team about your current questions, ideas and projects.

Among other things, you can expect these topics:

• Use cases for agentic AI in customer service
• Voice and conversational AI solutions with Parloa
• Designing and implementing AI-based service processes
• Integrating Parloa into existing contact centre and CRM systems
• The interplay of AI and human service teams
• Scaling and continuously optimising existing solutions
• Live demos of concrete use cases

Whether you are exploring initial use cases, already working on a concrete project or looking to develop an existing solution further: our team will happily take time for your questions.

Limited ticket contingent for selected contacts

For selected customers, prospects and partners, KINOVA has reserved a limited contingent of tickets. If you would like to join WAVE 2026, please get in touch. We will check availability, handle the registration and send you your personal ticket.

Email us at sales@kinova.de or contact us via LinkedIn.

We look forward to two inspiring days, engaging conversations and many new impulses in Berlin.

See you at WAVE 2026!