Full-time | Berlin | On-site
KINOVA stands for smart customer experiences powered by conversational AI. We help companies scale their customer communications using AI—with measurable results. Our clients are major players in industries such as aviation and finance. We work quickly, precisely, and with a focus on solutions. That’s why we need you.

YOUR ROLE: Builder. Consultant. Liaison.

• As a Conversational AI Consultant, you will be responsible for building intelligent AI agents on the Parloa platform. In doing so, you will combine technical understanding, professional depth, and customer focus. You will work in a structured manner in Jira, implement agents in Parloa, and coordinate directly with customers to clarify open requirements. You understand the underlying systems and act as an interface between the customer, project management, and technology—with the aim of not only implementing, but truly understanding what you are building.

YOUR RESPONSIBILITIES:

• Building and configuring conversational AI agents in Parloa
• Implementation of requirements based on Jira tickets
• Technical exchange with customers on use cases, technical possibilities, and limitations
• Technical analysis of customer systems (telephony, interfaces, business intelligence)
• Collaboration in the design and optimization of voice and chatbots
• Clear documentation of your work – structured and comprehensible
• Support with testing, troubleshooting, and going live
• Time and effort documentation in the project context (time tracking)

WHAT YOU NEED TO BRING:

• 2–4 years of experience in a relevant technical field (e.g., conversational AI, telco, CRM)
• 2–4 years of experience in consulting
• Experience with telephony (e.g., SIP, ACD, IVR, forwarding, routing)
• Familiar with AI/conversational platforms (e.g., Parloa, Cognigy, Dialogflow, etc.)
• Good knowledge of IT architectures: cloud, APIs, CRM, ERP, or backend systems
• Analytical thinking & quick comprehension of complex requirements
• Ability to communicate with customers and internal teams in a structured manner
• Reliability & personal responsibility – you manage your tasks independently
• Experience with Jira and agile working methods is a plus
• Fluent in spoken and written German and English

WHAT TO EXPECT:

• Projects that actually go live – not just lab experiments
• Deep insight into AI agent operations and architecture
• A lot of responsibility, a lot of self-management – no micromanagement
• Collaborative team with a focus on technology and strong implementation skills
• Top customers with real impact in the market
• Location: Berlin (no remote-only)

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