Project success thanks to experience

Our services at a glance

Colorful boxes for KINOVA's service packages

To help you succeed with the Parloa platform, we support you throughout the entire process. Accordingly, our services cover everything you need for successful implementation, from use case discovery and requirements analysis to actual implementation and training.

Conceptual consulting

Use-Case Discovery: Analysis of your customer service landscape and identification of suitable use cases for the Parloa platform.

Strategic Development: Design of customer-centric strategies and applications to strengthen your customer service.

Process Optimization: Concrete recommendations for reducing operating costs and increasing customer satisfaction.

Comprehensive implementation

From strategic development to technical implementation, we take care of the entire implementation of your individual language models and chatbots.

Our expertise includes:

  • Scenario development: Creation of customized scenarios that integrate seamlessly into your business processes. 
  • Technical connection: Integration into your IT infrastructure and existing telephony and backend system landscape (e.g., Salesforce, etc.) 
  • Chat functionality: Implementation of advanced chat solutions for interactive and efficient customer interactions.
  • Voice bot development: Creation of intelligent, user-friendly voice bots tailored to the specific requirements of the customer.
  • Multilingual support: Development of multilingual skills to effectively reach and serve global customers.

Support

We offer continuous full-care support to ensure the longevity and effectiveness of your conversational AI solutions.

This includes:

  • Maintenance and customization: We measure your bot's performance and ensure that it works according to your specifications. This allows us to quickly and effectively identify and implement customizations for your use case. 
  • Training and refinement of the AI model: We ensure that the NLU (Natural Language Understanding) model is always up to date and continuously optimize it for your needs.
  • Analytics and Custom Services: You receive detailed analyses of your bot. We help you interpret these and identify new use cases.

enablement

  • Talent sourcing: Would you like to build up your own resources with Parloa skills? We are happy to help you find and train young talent.  
  • Training: To ensure that your team gets the most out of Parloa solutions, we offer comprehensive training and education. These are designed to train your employees in the effective use and management of your conversational AI tools so that you can make adjustments independently. 
Our approach

Step by step toward the customer service of the future

We accompany you on your journey and help you identify the right next step. This journey usually begins with a pilot project in which we automate an essential part of your customer experience. This allows you to experience your new solution quickly, cost-effectively, and with low risk. If you then decide to implement a more comprehensive solution, we work with you to plan which scenarios will be implemented and in what order. It is always important to us that you and your customers achieve better results than before with the solution. The journey does not end with the implementation project. We remain your reliable partner for the maintenance, optimization, and expansion of your solution.

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