Consultant Conversational AI (all genders welcome)
Full-time | Berlin | On-site
KINOVA stands for smart customer experience through Conversational AI. We help companies scale their customer communications with AI – with measurable impact. Our customers are major players in industries such as aviation and finance. We work quickly, precisely, and in a solution-oriented manner. That's why we need you.

YOUR ROLE: Builder. Advisor. Interface.

As a Conversational AI Consultant, you will be responsible for building intelligent AI agents on the Parloa platform. In doing so, you will combine technical understanding, professional depth, and customer focus. You will work in a structured manner in Jira, implement agents in Parloa, and coordinate directly with customers to clarify open requirements. You understand the underlying systems and act as an interface between the customer, project management, and technology—with the aim of not only implementing, but truly understanding what you are building.

YOUR RESPONSIBILITIES:

Building and configuring conversational AI agents in Parloa
Implementation of requirements based on Jira tickets
Technical exchange with customers on use cases, technical possibilities, and limitations
Technical analysis of customer systems (telephony, interfaces, business intelligence)
Collaboration in the design and optimization of voice and chatbots
Clear documentation of your work – structured and comprehensible
Support with testing, troubleshooting, and going live
Time and effort documentation in the project context (time tracking)

WHAT YOU NEED TO BRING:

2–4 years of experience in a relevant technical field (e.g., conversational AI, telco, CRM)
2–4 years of experience in consulting
Experience with telephony (e.g., SIP, ACD, IVR, forwarding, routing)
Familiar with AI/conversational platforms (e.g., Parloa, Cognigy, Dialogflow, etc.)
Good knowledge of IT architectures: cloud, APIs, CRM, ERP, or backend systems
Analytical thinking & quick comprehension of complex requirements
Ability to communicate with customers and internal teams in a structured manner
Reliability & personal responsibility – you manage your tasks independently
Experience with Jira and agile working methods is a plus
Fluent in spoken and written German and English

WHAT TO EXPECT:

Projects that actually go live – not just lab experiments
Deep insight into AI agent operations and architecture
A lot of responsibility, a lot of self-management – no micromanagement
Collaborative team with a focus on technology and strong implementation skills
Top customers with real impact in the market
Location: Berlin (no remote-only)

Project Manager Conversational AI - (all genders welcome)
Full-time | Berlin | On-site
KINOVA stands for smart customer experience through conversational AI. We help companies scale their customer communications with AI – with measurable impact. Our customers are major players in industries such as aviation and finance. We work quickly, precisely, and in a solution-oriented manner. That's why we need you.

YOUR ROLE: Customer-focused. Strong implementation skills. Future-oriented.

Asa project manager, you will lead challenging conversational AI projects—from the initial requirements analysis to go-live. You will bethecentralpoint of contact for our customers and will ensure that everyone involved knows what needs to be done and when. You will keep an eye on time, budget, and scope, as well as new opportunities for further development for our customers.

YOUR RESPONSIBILITIES:

Management and implementation of conversational AI projects (including integrations into telephone systems, CRM, cloud, etc.)
Responsible for project goals: on time, within scope, within budget
Close coordination with customers, partners, and internal teams
Resource and capacity planning, including personnel responsibility
Identification of upselling/expansion potential among existing customers
Designing innovative project approaches (including non-standard ones)
Risk management & escalation management during critical project phases
Clear communication even on difficult topics (e.g., budget overruns, delays)
Transforming complex requirements into clear, actionable tasks for tech and design
Regular presentations and workshops with customers (online and offline)

WHAT YOU NEED TO BRING:

3–5 years of experience in project management (ideally in the tech, software, or agency environment)
Technical understanding (e.g., APIs, system landscapes, cloud, data flows)
Experience with conversational AI, telecommunications, or voice systems is an advantage
Strong communication skills – written, verbal, in meetings
Structured approach, even when working on multiple projects simultaneously
Confident in dealing with customers—even in difficult situations
Experience in leading teams (technical or disciplinary)
Native-level German and business-level English

WHAT TO EXPECT:

Projects with top clients – fast, relevant, innovative
Responsibility and creative freedom from day one
A highly motivated team with drive, quality, and humor
The opportunity to actively shape the future of conversational AI
No politics, no silos—just implementation

Internship/working student position
(all genders welcome)
Berlin or remote
KINOVA stands for smart customer experience through conversational AI. We help companies scale their customer communications with AI—with measurable impact. Our customers are major players in industries such as aviation and finance. We work quickly, precisely, and in a solution-oriented manner. That's why we need you.

YOUR MISSION:

Learn about innovative technologies and understand how to support companies in software implementation.
You will gain practical experience in a field of your choice and expand your skills.
Whether it's marketing, business development, or CX design, and thus working as a consultant, with us you can gain insights into many areas and, above all, get directly involved!

IN THIS ROLE, YOU WILL:

Gain insights into the world of software implementation. Understand what we at KINOVA do in our projects with customers and how we support companies in using innovative software.
Develop a fundamental understanding of conversational AI and understand the impact of new technologies on customer experiences and service.
With our help, find an area you can dive deeper into. We'll talk with you to figure out what suits you and which position matches your interests.
In marketing: You will help strengthen our brand presence and implement creative marketing strategies. Together with the marketing team, you will ensure that our target audience is reached through the right channels, create content, and support us in preparing for events and trade fairs.
In the area of business development: You will support our sales team in acquiring new customers and expanding existing relationships. With your help, we will implement innovative sales strategies and successfully bring our solutions to customers. Join us at events and get to know a wide variety of companies.
In the field of CX design: Become a prompting expert and build conversational AI bots. You will support our tech team in implementing projects using innovative technologies. Start thinking about what you want your own voice bot to say when we call it for the first time.

WHAT YOU NEED TO BRING:

Motivation and willingness to learn.
Drive and initiative.
Self-organization and a sense of responsibility.
Ideally, initial practical experience in one of the areas mentioned.

WHAT TO EXPECT:

Be part of a dynamic, ambitious team with flat hierarchies and a cooperative corporate culture.
Hybrid work environment – We believe in hiring the best talent, regardless of where they are located.
Flexible working hours and the ability to work from different locations.
Personal development plan: Together, we will create a personal development plan that takes your professional and personal goals into account.
Room for growth: Regular feedback cycles and an open feedback culture.
Creative possibilities: We would like to encourage you to pursue creative and bold new ideas in a profitable way.
Regular team events and other social activities.

Ready to take on responsibility?
Then apply directly here on LinkedIn or send us a message—we look forward to getting to know you.

Careers at KINOVA

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