Consultant, Conversational AI
(all genders welcome)
Full-time | Berlin | On-site
KINOVA delivers smart customer experiences through conversational AI. We help companies scale their customer communications using AI—with measurable results. Our clients are major players in industries such as aviation and finance. We work quickly, precisely, and with a focus on solutions. That’s why we need you.
YOUR ROLE: Builder. Advisor. Interface.
- As a Conversational AI Consultant, you will be responsible for building intelligent AI agents on the Parloa platform. In doing so, you will combine technical understanding, professional depth, and customer focus. You will work in a structured manner in Jira, implement agents in Parloa, and coordinate directly with customers to clarify open requirements. You understand the underlying systems and act as an interface between the customer, project management, and technology—with the aim of not only implementing, but truly understanding what you are building.
YOUR RESPONSIBILITIES:
- Building and configuring conversational AI agents in Parloa
- Implementation of requirements based on Jira tickets
- Technical exchange with customers on use cases, technical possibilities, and limitations
- Technical analysis of customer systems (telephony, interfaces, business intelligence)
- Collaboration in the design and optimization of voice and chatbots
- Clear documentation of your work – structured and comprehensible
- Support with testing, troubleshooting, and going live
- Time and effort documentation in the project context (time tracking)
WHAT YOU NEED TO BRING:
- 2–4 years of experience in a relevant technical field (e.g., conversational AI, telco, CRM)
- 2–4 years of experience in consulting
- Experience with telephony (e.g., SIP, ACD, IVR, forwarding, routing)
- Familiar with AI/conversational platforms (e.g., Parloa, Cognigy, Dialogflow, etc.)
- Good knowledge of IT architectures: cloud, APIs, CRM, ERP, or backend systems
- Analytical thinking & quick comprehension of complex requirements
- Ability to communicate with customers and internal teams in a structured manner
- Reliability & personal responsibility – you manage your tasks independently
- Experience with Jira and agile working methods is a plus
- Fluent in spoken and written German and English
WHAT TO EXPECT:
- Projects that actually go live – not just lab experiments
- Deep insight into AI agent operations and architecture
- A lot of responsibility, a lot of self-management – no micromanagement
- Collaborative team with a focus on technology and strong implementation skills
- Top customers with real impact in the market
- Location: Berlin (no remote-only)
Conversational AI Project Manager
(all genders welcome)
Full-time | Berlin | On-site
KINOVA delivers smart customer experiences through conversational AI. We help companies scale their customer communications using AI—with measurable results. Our clients are major players in industries such as aviation and finance. We work quickly, precisely, and with a focus on solutions. That’s why we need you.
YOUR ROLE: Customer-focused. Strong implementation skills. Future-oriented.
- Asa project manager, you will lead challenging conversational AI projects—from the initial requirements analysis to go-live. You will bethecentralpoint of contact for our customers and will ensure that everyone involved knows what needs to be done and when. You will keep an eye on time, budget, and scope, as well as new opportunities for further development for our customers.
YOUR RESPONSIBILITIES:
- Management and implementation of conversational AI projects (including integrations into telephone systems, CRM, cloud, etc.)
- Responsible for project goals: on time, within scope, within budget
- Close coordination with customers, partners, and internal teams
- Resource and capacity planning, including personnel responsibility
- Identification of upselling/expansion potential among existing customers
- Designing innovative project approaches (including non-standard ones)
- Risk management & escalation management during critical project phases
- Clear communication even on difficult topics (e.g., budget overruns, delays)
- Transforming complex requirements into clear, actionable tasks for tech and design
- Regular presentations and workshops with customers (online and offline)
WHAT YOU NEED TO BRING:
- 3–5 years of experience in project management (ideally in the tech, software, or agency environment)
- Technical understanding (e.g., APIs, system landscapes, cloud, data flows)
- Experience with conversational AI, telecommunications, or voice systems is an advantage
- Strong communication skills – written, verbal, in meetings
- Structured approach, even when working on multiple projects simultaneously
- Confident in dealing with customers—even in difficult situations
- Experience in leading teams (technical or disciplinary)
- Native-level German and business-level English
WHAT TO EXPECT:
- Projects with top clients – fast, relevant, innovative
- Responsibility and creative freedom from day one
- A highly motivated team with drive, quality, and humor
- The opportunity to actively shape the future of conversational AI
- No politics, no silos—just implementation
Internship/working student position
(all genders welcome)
Berlin or remote
KINOVA stands for smart customer experience through conversational AI. We help companies scale their customer communications with AI—with measurable impact. Our customers are major players in industries such as aviation and finance. We work quickly, precisely, and in a solution-oriented manner. That's why we need you.
YOUR MISSION:
- Learn about innovative technologies and understand how to support companies in software implementation.
- You will gain practical experience in a field of your choice and expand your skills.
- Whether it's marketing, business development, or CX design, and thus working as a consultant, with us you can gain insights into many areas and, above all, get directly involved!
IN THIS ROLE, YOU WILL:
- Gain insights into the world of software implementation. Understand what we at KINOVA do in our projects with customers and how we support companies in using innovative software.
- Develop a fundamental understanding of conversational AI and understand the impact of new technologies on customer experiences and service.
- With our help, find an area you can dive deeper into. We'll talk with you to figure out what suits you and which position matches your interests.
- In marketing: You will help strengthen our brand presence and implement creative marketing strategies. Together with the marketing team, you will ensure that our target audience is reached through the right channels, create content, and support us in preparing for events and trade fairs.
- In the area of business development: You will support our sales team in acquiring new customers and expanding existing relationships. With your help, we will implement innovative sales strategies and successfully bring our solutions to customers. Join us at events and get to know a wide variety of companies.
- In the field of CX design: Become a prompting expert and build conversational AI bots. You will support our tech team in implementing projects using innovative technologies. Start thinking about what you want your own voice bot to say when we call it for the first time.
WHAT YOU NEED TO BRING:
- Motivation and willingness to learn.
- Drive and initiative.
- Self-organization and a sense of responsibility.
- Ideally, initial practical experience in one of the areas mentioned.
WHAT TO EXPECT:
- Be part of a dynamic, ambitious team with flat hierarchies and a cooperative corporate culture.
- Hybrid work environment – We believe in hiring the best talent, regardless of where they are located.
- Flexible working hours and the ability to work from different locations.
- Personal development plan: Together, we will create a personal development plan that takes your professional and personal goals into account.
- Room for growth: Regular feedback cycles and an open feedback culture.
- Creative possibilities: We would like to encourage you to pursue creative and bold new ideas in a profitable way.
- Regular team events and other social activities.
Chief of Staff
(all genders welcome)
Berlin or Remote
KINOVA delivers smart customer experiences through conversational AI. We help companies scale their customer communications using AI—with measurable results. Our clients are major players in industries such as aviation and finance. We work quickly, precisely, and with a focus on solutions. That’s why we need you.
ABOUT THE ROLE:
As Chief of Staff to Levin & Elisa, you will work directly with the executive team and support them in driving strategic initiatives, client projects, and internal initiatives forward quickly, systematically, and professionally.
This role is ideal for someone passionate about entrepreneurship, consulting, IT consulting, and enterprise clients—and who wants to do more than just coordinate; you’ll actively contribute ideas, organize, and make a visible impact.
You’ll be at the heart of the company’s most important issues: major clients, strategic decisions, internal management, presentations, regular meetings with shareholders, and operational implementation. You bring order to complex issues, prepare content to a high standard, and ensure that things get done quickly and reliably.
YOUR RESPONSIBILITIES:
- You will support Levin and Elisa in their day-to-day operations as well as with strategic and operational matters.
- You create professional presentations, decision-making documents, and client materials in Google Slides, demonstrating a keen eye for design, clarity, and storytelling.
- You will assist with the preparation of quarterly business updates, shareholder meetings, regular internal meetings, and all-hands meetings.
- You will coordinate schedules, travel arrangements, follow-ups, and internal coordination, and ensure that processes run efficiently and reliably.
- You will drive cross-functional projects forward, track deadlines, responsibilities, and next steps, and identify potential roadblocks early on.
- You will work closely with internal teams and external stakeholders, including in the context of enterprise clients, IT consulting, and strategic growth initiatives.
- You’ll contribute your own ideas on how to make processes more efficient through AI, automation, and smart workflows.
- You will take on high-impact special projects, for example in the areas of corporate development, customer communications, internal management, process optimization, or go-to-market.
WHAT YOU SHOULD BRING:
- A completed or soon-to-be-completed degree, ideally in business administration, management, entrepreneurship, business informatics, engineering, or a related field
- A highly organized, efficient, and reliable approach to work
- Independence: You recognize what is important and take the initiative to drive issues forward
- Organizational skills for scheduling, travel, coordination, documentation, and follow-ups
- Excellent skills in Google Slides
- A keen eye for design, layout, storytelling, and professional materials
- Ability to quickly get up to speed on complex topics
- An interest in understanding enterprise customers, IT projects, and consulting methodologies
- Clear, friendly, and professional communication, both internally and externally
- Excellent command of German and English
HOW YOU CAN SCORE EXTRA POINTS:
- Strong interest in entrepreneurship, management consulting, IT consulting, or enterprise business
- Initial experience with AI tools, automation, or your own small agents
- Experience in startups, consulting, venture building, or fast-growing companies
- An ability to present complex information in a compelling way to clients, management, or shareholders
- Enjoy working directly with Levin and Elisa and taking on responsibility
- Network or connection to WHU, TU Entrepreneurship, or similar entrepreneurial environments
WHAT WE OFFER:
- Direct collaboration with our management team, Levin and Elisa, on the company’s most important issues
- Insights into strategic decisions, client projects, and corporate development
- Close proximity to major enterprise clients and challenging projects
- A role that offers high visibility, a great deal of trust, and a direct impact
- Not a traditional support role, but a blend of strategy, operations, project management, and an entrepreneurial mindset
- A fast-paced, dynamic environment where things get done and good ideas have an immediate impact
- Work in Berlin, ideally close to us in Charlottenburg, with short distances and direct communication
- High-quality technical equipment, including the latest Apple laptop
- Germany Ticket or Mobility Subsidy
- Flexible work arrangements with the option to work remotely
- Regular team events
- Modern sales, research, and collaboration tools such as HubSpot, Canva, and Google Workspace
- Direct interaction with founders, sales, marketing, and delivery teams
- A high degree of personal responsibility and creative freedom
WHY THIS ROLE IS EXCITING:
The customer experience is undergoing a fundamental shift: clicks, forms, and hold queues are giving way to natural conversations with AI agents. At KINOVA, you’ll be right at the heart of this market transformation. You’ll help companies not only become more efficient, but also rethink their customer relationships.
Don’t meet every requirement, but are you passionate about AI, customers, and growth? Apply anyway. We care more about how you think, learn, and take responsibility than whether your resume perfectly matches the role.
Business Development Executive / Growth Manager – Conversational AI
(all genders welcome)
Berlin, Wildau, or Remote | Full-time
KINOVA delivers smart customer experiences through conversational AI. We help companies scale their customer communications using AI—with measurable results. Our clients are major players in industries such as aviation and finance. We work quickly, precisely, and with a focus on solutions. That’s why we need you.
YOUR MISSION:
As a Business Development Executive / Growth Manager, you’ll identify new market opportunities, develop target customer lists, initiate initial contacts, and qualify leads in the enterprise and upper mid-market segments. You are often the first point of contact for potential customers and thus play a decisive role in turning interest into a strategic conversational AI project. You combine research, outbound outreach, partner collaboration, events, and astute market observation with a clear goal: to initiate meaningful conversations with companies looking to transform their customer service with AI agents.
YOUR RESPONSIBILITIES:
- Identify new target customers, industry clusters, and potential use cases
- Identify and reach out to relevant contacts in Customer Service, Operations, IT, AI, CX, and management
- Develop and execute outbound campaigns via email, LinkedIn, phone, and events
- Preparing, conducting, and qualifying initial interviews
- Clearly identify pain points, opportunities for automation, project timelines, decision-making processes, and next steps
- work based on clear goals and KPIs, such as the number of qualified initial meetings, opportunities generated, pipeline contribution, and conversion rates
- Pass qualified opportunities on to Sales and actively support the rest of the process
- work closely with account management, marketing, operations, and the founders
- Continuously test and improve messaging, target audience outreach, and campaigns
- Incorporate market, competitive, and partner information into our growth strategy
- Keep our CRM up to date and make pipeline activities transparent
WHAT YOU SHOULD BRING:
- Initial experience in business development, sales development, growth, sales, consulting, or B2B client engagement
- Enjoying the opportunity to build new relationships and initiate conversations with potential customers
- Excellent communication skills in German and a good command of English
- A structured approach to work and proficiency in using research, CRM, or sales tools
- analytical thinking and the ability to understand target customers, industries, and market potential
- Initiative, a willingness to learn, and perseverance
- a professional demeanor and an instinct for which topics are relevant to decision-makers
- Practical experience with modern sales, research, and AI tools, and a solid understanding of how to use AI for target customer research, account prioritization, messaging, personalization, and more efficient outreach processes
HOW YOU CAN SCORE EXTRA POINTS:
- Experience with outbound sales, LinkedIn Sales Navigator, HubSpot, Salesforce, or similar tools
- Experience in setting up AI-powered workflows for research, outreach, lead scoring, or CRM preparation
- Experience in the SaaS, contact center, CX, CRM, or AI fields
- Experience with campaigns, events, partner sales, or market analysis
- Understanding of enterprise customers and longer B2B sales cycles
- First encounters with Parloa, conversational AI, voicebots, chatbots, or AI agents
- Experience in testing and refining target audience outreach, messaging, or sales sequences
WHAT WE OFFER:
- direct impact on growth, the pipeline, and market positioning
- close collaboration with experienced sales, operations, and Parloa experts
- A clear focus instead of a jack-of-all-trades approach: KINOVA specializes in Parloa and conversational AI
- Short lines of communication, quick decision-making, and a lot of responsibility from day one
- a role in which you’ll actively help shape how KINOVA expands into new customer segments, industries, and markets
- High-quality technical equipment, including the latest Apple laptop
- Germany Ticket or Mobility Subsidy
- flexible work arrangements with the option to work remotely
- regular team events
- modern sales, research, and collaboration tools such as HubSpot, Canva, and Google Workspace
- Direct interaction with founders, sales, marketing, and delivery
WHY THIS ROLE IS EXCITING:
The customer experience is undergoing a fundamental shift: clicks, forms, and hold queues are giving way to natural conversations with AI agents. At KINOVA, you’ll be at the forefront of this market transformation, working to turn new leads, specific customer challenges, and robust solutions into real-world transformation projects.
You don’t meet every requirement, but you’re passionate about AI, customers, and growth? Apply anyway. We care more about how you think, learn, and take responsibility than whether your resume perfectly matches the role.
Account Manager / Sales Manager – Conversational AI & Parloa
(all genders welcome)
Berlin, Wildau, or Remote | Full-time
KINOVA stands for smart customer experience through conversational AI. We help companies scale their customer communications using AI—with measurable results. Our clients are major players in industries such as aviation and finance. We work quickly, precisely, and with a focus on solutions. That’s why we need you.
YOUR MISSION:
As an Account Manager at KINOVA, you’ll build new client relationships in the conversational AI space and further develop existing opportunities. You won’t be selling off-the-shelf software; instead, you’ll advise companies on how to transform their customer experience with Parloa—from the initial idea through use case discovery and business case development to go-live.
An important part of your role is active sourcing: You identify relevant target customers, find the right contacts, and turn these into qualified sales opportunities. In doing so, you’ll work closely with our operations and leadership teams. Your goal: to turn market opportunities, customer needs, and complex requirements into concrete projects, compelling proposals, and long-term customer relationships.
YOUR RESPONSIBILITIES:
- Build new customer relationships in the enterprise and upper mid-market segments and actively source relevant target customers
- Identify, engage, and win over decision-makers in customer service, operations, IT, AI, CX, and executive management
- Analyze customer needs, identify relevant use cases, and work with our operations team to develop appropriate solutions
- Manage sales processes from initial qualification through to close—including discovery, demo, business case, proposal, negotiation, and handoff to delivery
- Independently prepare, present, and refine pitch decks, proposal documents, requests for proposals, and commercial proposals
- Work with Parloa and our in-house team to identify market opportunities, leverage partner potential, and drive customer projects forward
- Use HubSpot as your primary tool: You consistently maintain CRM data, the sales pipeline, activities, forecasts, and next steps, ensuring they are complete and up to date
- Systematically incorporate feedback from customer conversations into our messaging, our offerings, and our go-to-market strategy
WHAT YOU SHOULD BRING:
- Experience in B2B sales or business development, preferably in the fields of consulting, SaaS, AI, CX, or digital transformation
- Experience in actively sourcing new target customers and contacts
- Proficiency with CRM systems, ideally HubSpot—for you, maintaining the CRM isn’t just an administrative task, but the foundation for effective sales work
- Ability to independently create sales materials, pitch decks, and proposals and present them persuasively
- Understanding of sales processes that require extensive consultation and complex customer organizations
- Ability to analyze customer needs and develop compelling solutions based on that analysis
- Confident communication with departments, IT, purchasing, and management
- Enjoyment in bringing together professional, technical, and commercial perspectives
- A structured approach to work, a commitment to excellence, and a high degree of initiative
- Excellent German skills and good English skills
HOW YOU CAN SCORE EXTRA POINTS:
- Experience in the SaaS, CX, CRM, contact center, AI, or digital transformation fields
- Experience with enterprise sales, RFP processes, sales pitches, or business cases
- existing network in customer service, CX, operations, IT, or digital transformation
- Knowledge of Parloa, conversational AI, voicebots, chatbots, or AI agents
- Experience working with partners, technology providers, or implementation teams
- Proficiency in using modern sales, research, and AI tools for target customer research, personalization, and account prioritization
WHAT WE OFFER:
- A focused, growing team with a clear focus on Parloa and enterprise conversational AI
- direct impact on our sales strategy, our messaging, and our market expansion
- Quick decision-making processes, plenty of creative freedom, and close collaboration with the founders
- Exciting client projects with high visibility and measurable impact
- a role where you don't just sell, but actively help shape how companies use AI in customer service
- High-quality technical equipment, including the latest Apple laptop
- Germany Ticket or Mobility Subsidy
- flexible work arrangements with the option to work remotely
- regular team events
- modern tools and a setup that supports productive work
- Advancements in conversational AI, enterprise sales, customer experience, and Parloa
- Direct interaction with an experienced, entrepreneurial team
WHY THIS ROLE IS EXCITING:
The customer experience is undergoing a fundamental shift: clicks, forms, and hold queues are giving way to natural conversations with AI agents. At KINOVA, you’ll be at the forefront of this market transformation, working to turn new leads, specific customer challenges, and robust solutions into real-world transformation projects.
You don’t meet every requirement, but you’re passionate about AI, customers, and growth? Apply anyway. We care more about how you think, learn, and take responsibility than whether your resume perfectly matches the role.
