Berlin, February 22, 2024 – Outstanding customer service without waiting on hold: Artificial intelligence (AI) is revolutionizing contact center processes – and KINOVA is revolutionizing the integration of AI solutions in companies. The IT service provider is entering into a partnership with contact center AI platform provider Parloa: KINOVA is the first partner to focus 100% on implementing Parloa technology in corporate customer service.
Parloa is a leading company in the field of AI-powered communication. The platform offers innovative software-as-a-service solutions for companies to improve their customer service. Using state-of-the-art technologies such as generative AI, Parloa enables natural interactions with customers across all major service channels, especially the telephone. To guarantee the best possible implementation in companies' existing IT landscapes, Parloa is now also relying on the expertise of IT service provider KINOVA. The integration specialist supports companies in conceptual consulting, technical implementation, and maintenance of Parloa's AI solutions.
"The partnership with Parloa is at the heart of KINOVA. The platform offers real added value for our customers. With our specialization in Parloa, we implement customized and forward-looking solutions in customer service," says Elisa Hoeppner, managing partner of KINOVA.
By combining Parloa's modern AI platform for contact centers with KINOVA's expertise in consulting and implementation, the two companies aim to inspire end customers and service employees alike. Together, they will introduce innovative solutions that optimize operations, improve customer experiences, and empower service teams to provide reliable and targeted support.
"We greatly appreciate the clear commitment of KINOVA's management to Parloa and the associated support. We are convinced of their technical expertise and project experience," says Hanna Waldenmaier, VP Global Partnerships at Parloa. "The fact that a team of such strong specialists is exclusively dedicated to the integration of Parloa also confirms our partner-first approach."
About KINOVA:
With a team of experts, KINOVA offers the entire spectrum of services for implementing AI solutions in customer service. The offering ranges from conceptual consulting and comprehensive implementation to full-care support and enablement through talent sourcing and training. KINOVA accompanies customer projects from start to finish and ensures seamless integration.
About Parloa:
Parloa is a leading AI company specializing in customer service automation. Parloa's platform brings humans and AI together in a team to take companies' service quality to a whole new level. Parloa creates AI-based customer service, natural-sounding conversations, and outstanding service experiences—on the phone and across all other communication channels. Parloa resolves a wide range of customer inquiries quickly and automatically, allowing contact center agents to focus on complex issues. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and now employs around 200 people in Berlin, Munich, and New York.
Contact:
KINOVA GmbH
Elisa Hoeppner
Tel: +49 176 61836201
Email: elisa.hoeppner@kinova.de
www.kinova.de
